Frequently Asked Questions


Where do you ship your underwear?

We ship our items worldwide, directly from our suppliers located in Asia and in the USA.

How much does the shipping cost?

Shipping is free! No matter what you order and where you want it to be delivered.
Please note that depending on the shipment method we've selected, we are not always able to provide tracking.

Payments & Discounts

How can I pay my for order?

We support the following payment methods: Credit Cards (AmericanExpress, Visa and Mastercard), Apple Pay, PayPal. Please note that prices displayed during checkout are billed in USD.

Where can I redeem my coupon code?

Lucky you! To redeem your coupon code, go to checkout and enter the code in the discount field, under your order summary.

Sizing & Care

What size should I get?

Because our products are made by different brands, the right size for you might be different from one item to the other. For that reason, we recommend using the size guide available on each product page.
If you are in between sizes, pick the larger one – we like a tight underwear, but not too tight.

How to wash and dry my underwear?

In a nutshell: don't use a hot dryer, fabric softener & bleach or drying in direct sun light to keep best care of your underwear. 
How to wash: Separate lights from darks, and wash separately. Machine wash in warm (not hot) water does the job. 
How to dry: If you're ready to show your underwear some love, air dry in the shade. If you’re in a hurry, tumble dry on the lowest heat setting and remove as soon as dry.


The product I got didn't meet my expectations, what can I do?

If a product disappointed you, let us know! You have the right to return any product within 14 days after delivery – please consult our Returns Policy for more information.

Still have questions?

Feel free to contact us using the form below, or by sending us an e-mail at We speak English, French and German.

Contact form